Cancellation policy

Before Dispatch: You may cancel your order within 2 hours of placement for a full refund.

Processing Fee: Cancellations made after 2 hours but before dispatch may incur a 2.5% payment gateway fee deduction.

After Dispatch: Once an order is handed over to our courier partners (DTDC/Xpressbees/ST Courier), it cannot be cancelled.

RTO (Return to Origin): If a prepaid order is returned to us because of an incorrect address or refusal at the door, a ₹150 shipping charge will be deducted from your refund.

How to Cancel: Please email your order number and "CANCEL" in the subject line to [Your Email]

Refund and return policy

Hygiene Standard: Due to the nature of perfumes, we do not accept returns once a product has been opened or used.

Eligibility: Returns/Refunds are only granted for items that arrive damaged, leaking, or incorrect.

Mandatory Unboxing Video: To claim a refund for damage, you must provide a clear unboxing video recorded from the moment the seal is broken.

Reporting Window: Any damage or discrepancies must be reported within 48 hours of delivery.

Approval Process: Once your claim is approved, we will arrange a reverse pickup or issue a replacement at no extra cost.

Non-Refundable: Shipping fees (₹150) and COD convenience charges are non-refundable.

Personal Preference: We do not offer refunds if you do not like the scent; we recommend trying our discovery sets (if available) first.

Refund Timeline: Approved refunds are processed back to the original payment method within 7–10 business days.